property management maintenance software

20
Jul/080

Customer service training programs, building maintenance and management survival

In the midst of the turmoil that affects every section of our economy today it more critical than ever to re-address your facilities customer service standards and building maintenance programs. There is nothing less at stake than your facilities and management team’s survival survival. Corporate acquisitions continue as evidenced by the recent acquisition of Imperial Supplies LLC by industrial facilities supply giant Grainger. Rates for 30 year home loans have inched up as foreclosures continue to increase putting a further damper on consumer confidence and spending. Capitol lending and investment markets are tight as Wall Street drunkenly stumbles to and fro while seeking firmer footing to recapture the biggest losses since the great depression. Customer service and building maintenance training programs are absolutely essential for your facilities survival.

Customer Service and Brand Standards

It should go without saying that in today’s market place customer service needs to be paramount above all other efforts. Sure your sales department and quality control members would surely disagree stating the well worn arguments such as “if the sales department didn’t hustle to get the to get the customers in, well…we wouldn’t have any customers” or the quality assurance people reminding everyone that it is “their efforts that make sure that we present a quality product to our customers”. While all this may be true to a certain extent it is the human contact equation, the friendly and helpful voice on the phone or the smiling face at the service counter that has that innate ability to help the customer with their needs and establish a bond between them and your facility, product or service. This is your facilities chance to shine and create those long lasting memorial impressions.

Building Maintenance

In today’s market place differed maintenance is escalating as companies strive to stay afloat and show that some monies can be brought forth to the bottom line. Differed maintenance is the death knoll for your facility. Certainly on all necessary facility improvements or capitol expenditures that have been well thought out the proverbial rule of thumb holds true “you can pay me now or your can pay me double latter’ business decisions based on a Return On Investment are a Sound logical, strategic and tactical decision. Your facility needs to be held to high standards regarding aesthetics, comfort and safety. Skimping on these necessary, areas might bring some monies temporarily to the bottom line but you will be fooling no one and damaging your credibility and reputation with the public in the process.

Customer service training programs and building maintenance programs need to be an integral, long range part of any successful businesses plan if your product, service or facility is to survive and thrive not only today but tomorrow as well.

Visit us at:http://facilities-maintenance-service-news.blogspot.com/ for the latest facilities news and facility maintenance products. Promote your facility products or customer services worldwide. Get the latest news relating to facility maintenance services, commercial property management, real estate, facilities management construction, facility management, maintenance managers, schools, hospitals, colleges, universities, correction facilities and school districts with the latest in facility news and services.

About the Author:

About the C.E.O. of Facilities Maintenance Service News

Daniel Staudenmaier has over 30 years of practical experience in developing preventative maintenance systems and the revitalization and modernization of older facilities and their physical plants. He has written and developed programs for HASMAT,OSHA, ADA compliances,life safety systems and customer service programs and is recognized as a philanthropist and leading authority on facilities training and mentoring.With a background and an education as a licensed Stationary Engineer, Systems Maintenance Administrator and Certified Engineering Operations Executive Daniel has served as a liaison between owners, clients, architects, engineers and contractors to help them reach their goals and objectives. He currently is the Chief Operating Officer of Facilities Maintenance Service News. Daniel has a passion for passing on his knowledge and experience gathered over the last 30 plus years by mentoring, training and hopefully inspiring today’s young adults on to better lives through careers in the Facilities and Customer Service fields.

Article Source: ArticlesBase.com – Customer service and building maintenance training programs are absolutely essential for your facilities survival